Request a return or exchange within 30 days of delivery by emailing shoprosemarylane@gmail.com with your order number and the items involved.
Items must be unworn, unwashed, free of odors, and have their original tags attached. Customers pay return shipping for ordinary returns and exchanges. Rosemary Lane pays when an item is incorrect or arrives damaged. Original shipping fees are nonrefundable.
Exchanges depend on inventory. If a requested exchange is unavailable, choose a refund or store credit. Refunds are issued to the original payment method after inspection. Your bank may take 5–10 business days to display the refund.
Items discounted 40% or more may be marked final sale; gift cards are final sale; worn or opened jewelry may be nonreturnable. Damaged or incorrect items should be reported with photographs within 7 days of delivery.